FAQ
WHEN WILL MY ORDER BE SHIPPED?
Our orders ship within 24-48 hours of being placed. Most items can be shipped right away. However, custom candles may take longer. Â If this is the case we will reach out to you directly.
DO YOU OFFER INTERNATIONAL SHIPPING?
We do! It just may take longer than shipping within Canada.
WHERE DO YOU SHIP FROM?
Vancouver, Canada
DO I GET A SHIPPING CONFIRMATION?
Do I get a shipping confirmation?
Yes, you will get a separate email. Please check your junk folder as sometimes it gets stuck there.
MY ITEM ARRIVED DAMAGED - NOW WHAT?
Please start a live chat with us providing us with the order number and details. We will request photos of the shipping box and the items themselves.
I WOULD LIKE TO RETURN MY ITEMS. HOW DO I DO THIS?
All sales are final sale.
ANY CANDLE SAFETY TIPS?
Never leave a candle burning unattended.
Keep Candles at least 1 foot away from anything that can burn.
Put candles on a sturdy, uncluttered surface.
Light candles carefully.
Don't burn a candle all the way down.
Feel free to contact us with any additional questions.